Help center FAQS & Shipping – Miladyvault

FAQS

DO YOU SHIP TO MY COUNTRY?

MIladyvault ships worldwide. We have a secure way of delivering items to all areas in the world.

WHAT SHIPPING METHODS DO YOU USE?

Miladyvault ships directly from our International Warehouses across the globe. When you click on "Shipping Methods" in the checkout process, you'll get the real-time shipping

quotes for Standard and Express.

WHEN WILL MY ORDER ARRIVE?

Domestic

Expedited Shipping: 3-12 business days

Standard Shipping: 9-40 business days

International

Expedited Shipping: 5-15 business days 

Standard Shipping: 9-40 business days 

 

*Please note that this excludes processing or completion time of 3-5 business days. These are broad shipping times, shipping times can vary dependant on time of year, how busy our warehouse is etc

WHY IS MY ORDER COMING FROM PRC AND NOT FROM AUSTRALIA?

We do have an international warehouse in the Peoples Republic of China to accommodate customers across the globe. Depending on the item availability, we ship from the closest warehouse that has the product available.

WHY IS MY TRACKING INFORMATION NOT UPDATING?

At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, the courier will update the shipping portal at that time it arrives at its next destination.

HOW TO TRACK MY ORDER?

See how close you are to receiving your package by tracking your order using the link Track order status or you may refer to the Shipment Confirmation email that was sent to you when we have shipped out your items.

WHAT IS THE DIFFERENCE BETWEEN PROCESSING AND SHIPPING TIME?

Processing time is our time frame to complete your order. This usually takes 3-5 business days. Shipping time is the delivery time once we have shipped out your order after processing time.

 

HOW DO YOUR SIZES RUN?

 The majority of our items the sizes run true to its size. We generally follow US Standard Sizing with 3cm error/allowance. When in doubt, please see the sizing chart for that particular item in the product photos. If you are having issues, please contact us.

Size Chest Width(cm) Waist Width(cm) Hip Width(cm) Sleeve Length(cm) Skirt length(cm)
XL 106 86 112 60 130
XXL 112 92 118 61 130
XXXL 122 102 128 62 132
4XL 132 112 138 63 132
5XL 142 122 148 64 132
6XL 152 132 158 65 132

*These charts are for reference only. Fit may vary depending on the construction, materials and manufacturer